How to delete
Signed in with Apple using Hide My Email? Write from any address and include the relay address listed under Sign in with Apple in your Apple ID settings. Or send the request from Help & feedback in the app, which adds your account ID for us.
If you use Nutribyte as a guest
Deleting from the app needs an account. Either sign in with Apple or Google first (your diary moves into the account) and then delete it, or send us a request from Help & feedback in the app. That email includes your device ID, so we can find and erase your guest data.
What happens next
- Straight awayYou're signed out on all your devices.
- For 7 daysChanged your mind? Sign in again with the same account and everything is restored.
- After 7 daysYour account and data are erased for good, usually within the hour. This can't be undone.
If you sign in with the same Apple or Google account after that, Nutribyte starts you a new, empty account.
What we delete
- Your account: your name, email, profile photo and Apple or Google account ID.
- Your profile and plan, including any health information you shared.
- Your diary: meals, foods you created, favourites, water, weigh-ins, workouts and fasts.
- Your Shiba's progress: streaks, stickers, letters, Bites, outfits and house.
- Sign-in sessions and device tokens. If you signed in with Apple, we also ask Apple to end Nutribyte's access to your Apple ID.
What we keep, and for how long
| Information | How long |
|---|---|
| Server error logs | Up to 14 days, then deleted automatically |
| Analytics and crash data | Held by Google without your name or email, for up to 14 months (analytics) and 90 days (crash reports) |
| Foods added to the shared food list | Kept. They hold only a food's name and nutrition, never anything about you. |
| Emails with our support team | Up to 12 months after your request is resolved |
| Anything the law requires us to keep | Only for as long as the law requires |
Copies in our hosting provider's backups are overwritten on its regular backup cycle. See our Privacy Policy for more.
Questions?
Email codewithkrish061@gmail.com and we'll help.