Nutribyte
How can we help?
Answers to common questions are below. If you can't find what you need, write to us. A real person reads every message.
From the app
Open the Bedroom, then Support and Help & support. Something broken? Use Report a bug and attach a screenshot. Your message includes your account details, so we can find you straight away.
Your data
Delete your account, or read how we handle your information in our Privacy Policy.
Your account
Do I need an account?
No. You can start as a guest, and your diary is kept for that device. Sign in with Apple or Google whenever you like and your diary moves into your account, so it's safe if you change or lose your phone.
How do I move Nutribyte to a new phone?
Install Nutribyte on the new phone and sign in with the same Apple or Google account. Your plan, diary and Shiba come with you. If you've been using Nutribyte as a guest, sign in on your old phone first.
I signed in and my diary looks empty
Check that you used the same sign-in as before. Apple and Google accounts are separate in Nutribyte unless they share the same email address. If that doesn't help, email us and we'll take a look.
How do I delete my account?
Open the Bedroom (your profile), scroll to Support and tap Delete my account. You have 7 days to change your mind by signing in again. Full details.
Logging food
I can't find a food
Type it the way you'd describe it, for example "paneer butter masala" or "two boiled eggs". If it isn't on our list, Nutribyte suggests matches and estimates the nutrition for a typical portion. You can also create the food yourself with the values from its label.
A food's calories look wrong
Values are averages, and estimated foods can be off. Open the food, adjust the portion or values, and Nutribyte saves your version for next time. If one of our listed foods looks wrong, tell us and we'll check it.
Can I log a meal for another day?
Yes. Pick the day on the Today screen first, then add your meal.
Your plan
How are my calories worked out?
From your height, weight, age and activity level using the Mifflin–St Jeor equation, then adjusted for your goal and the pace you chose. Nutribyte never plans below your resting calorie burn, and never more than 1% of your body weight a week.
How do I change my goals?
Open the Bedroom. You can change your calories, macros, water, steps, goal weight and more. Recalculate plan updates everything from your latest weight.
Why can't I set a lower goal weight?
Goal weights stop at the lowest healthy weight for your height (a BMI of 18.5). If you're under 18, pregnant or breastfeeding, Nutribyte doesn't plan a calorie deficit at all.
Your Shiba
How do I earn Bites and stickers?
By looking after yourself and your Shiba: logging meals, keeping your streak, finishing the day's list, and caring for your Shiba in the bathroom. Spend Bites on outfits in the wardrobe.
I missed a day. Is my streak gone?
A nap pillow can cover a missed day. You may also be able to repair a broken streak for a short time afterwards with Bites.
Fixing problems
The app says it can't reach the server
Check your internet connection and try again. If it keeps happening, email us with the time it happened and your phone model.
My Home Screen widget isn't updating
Open Nutribyte once so the widget gets your latest day, then wait a minute. If it still doesn't update, remove the widget and add it again.
Still stuck?
Email codewithkrish061@gmail.com with your phone model, the app version (shown in the Bedroom) and what happened. Screenshots help, or send them with Report a bug in the app.